Making Friends

One thing I have quickly learned is that in Mexico, if someone does not like you/does not feel like helping you, he/she will not. There is nowhere to go and file a complaint. You don't ask to speak to a manager to reconcile the problem. Bottom line: you are at the mercy of the person behind the counter. They decide whether or not they like you and will help you. This applies to just about every business, store, or service here.
Prime Example: the immigration office
Grady and I had made numerous trips to the immigration office to pick up his visa. After being told on the phone that the visa was ready to pick up, we would walk nearly an hour one way, stand in line and then be told (by the same person we just spoke to on the phone), "No. Come back tomorrow".
There is one lady at the immigration office who seems to be the most helpful. Wanting to acknowledge my gratitude for her hard work, I wrote a letter to thank her and express my appreciation.
The next day, I was provided with her home phone number, her cell phone number and her personal e-mail address. She told me she would take care of us. The next day, I picked up Grady's visa.